About Our Customer

Packaging Corporation of America makes paper and packaging products. One of the best known brands and largest employers in the Northwest, its more than 4,000 employees operate five paper mills, five cardboard plants, two distribution facilities, and a transportation business. Primarily, working for Packaging Corporation of America means working in a specialized, high-risk manufacturing operation, where safety awareness is critical to the success of the business. The company is committed to delivering lasting value that goes beyond what is expected for investors, customers, and the environment.

Highlights

Auditing—the safety professional’s biggest concern. When a routine regulatory audit of Packaging Corporation of America revealed a problem with employee access to important safety program documentation, Boise had to get a plan together, fast, or risk a financial penalty. But with just 30 days to fix an issue across the company, there weren’t many options to develop the custom training exercise needed to correct the problem and satisfy regulatory requirements.

Problem

Packaging Corporation of America Wallula Paper Mill underwent a series of audits related to employee access of safety program documents, from standard procedures and troubleshooting guides, to checklists. As a result of the audits, Mill management realized it needed to improve workforce training to satisfy an audit.

Solution

Deliver six custom, online training courses for Packaging Corporation of America—in less than 30 days.

Results

By rolling out the new safety training and avoiding the penalty tied to the audit, Packaging Corporation of America's new investment in its safety program saved a considerable amount of money, while eliminating an area of risk and liability.